# Cody Alexander

> Technical Account Manager for data and AI infrastructure, based in Winter Garden, FL (remote, US). Open to Technical Account Manager and customer engineering roles at data and AI infrastructure companies.

## Summary
- First Technical Account Manager at InterWorks (2025 to now). Built the TAM practice and owns the technical relationship for about 40 managed-services customers, from startups to large enterprises.
- Platforms: Tableau Server, Alteryx Server, Snowflake, Matillion. High-availability and clustered environments, SLA-backed 24/7 support across global regions.
- Previously Systems Engineer (2022 to 2025) and Systems Administrator (2020 to 2021) at InterWorks. Alteryx Server Implementation certification.
- Infrastructure: Linux, Windows Server, Docker, PostgreSQL, AWS, Azure, GCP, observability, incident response.
- AI: runs a self-hosted AI control plane (LiteLLM, PostgreSQL, Docker, Tailscale, MCP) with agent workflows and human review.
- Side projects: Pilotik and Blokhaus (iOS, SwiftUI), Gratonite (open-source federated chat, github.com/Gratonite-Labs).
- Education: B.S. Business Administration and IT, Central Washington University. A.A.S. Computer Programming, Lake Washington Institute of Technology.

## Contact
- Email: cody.alexander.biz@gmail.com
- Phone: 689-234-1073
- LinkedIn: https://www.linkedin.com/in/cody-alexander37
- GitHub: https://github.com/CoodayeA

## Pages
- [Home](https://itsmecody.com/)
- [Writing](https://itsmecody.com/writing/)
- [What five years of 24/7 SLA support taught me about owning a customer relationship](https://itsmecody.com/writing/owning-the-customer-relationship/)
- [Resume (PDF)](https://itsmecody.com/Cody_Alexander_Resume.pdf)